You can't control what life or people throw at you. But you can learn to control your reactions. When you have extra stress or experience a crisis, you become overwhelmed, and your brain gets overloaded with stress chemicals, which inhibits your capacity to think clearly and cope.
Conflicts in relationships escalate when your brain is highjacked by those stress chemicals and you are not rational anymore. That's when yelling, name-calling, and hurtful irrational emotional abuse happens.
Reading or listening to this booklet and doing the suggested recorded exercises will teach you how to calm yourself in any situation. Learning self-control is priceless and helps you be more resilient and happy.